frequently asked Questions

Q1: What is the processing time for my order?

We undertake to process your order within 24 working hours of receiving your payment. Orders placed Monday through Friday will generally be processed the same day. Orders placed on weekends or holidays will be processed the next business day.

Q2: What about shipping times?

Please note that shipping times may be extended during periods of high demand or exceptional circumstances. We will keep you informed in case of delay. We use reliable and recognized shipping services to ensure the safe and timely delivery of your orders.

Q3: How long does it take to receive my order?

Delivery times may vary depending on the shipping method chosen and the destination of your order. Please consider these factors when making your purchase.

Q4: What is your return policy?

Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges. To be returned, the item must be unused and in the condition you received it, with its original packaging.

Q5: How does the refund work?

Once we have received and inspected your return, we will send you an email notifying you of its receipt and letting you know if your refund is approved or declined. If approved, your refund will automatically be credited to your original credit card or payment method within a few days.

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help you !