frequently asked Questions

Q1: How long will it take to process my order?

We aim to process your order within 24 business hours of receiving your payment. Orders placed Monday through Friday will generally be processed the same day. Orders placed on weekends or holidays will be processed the following business day.

Q2: What about the shipping time?

Please note that shipping times may be extended during periods of high demand or exceptional circumstances. We will keep you informed if there are any delays. We use reliable and proven shipping services to ensure your orders are delivered safely and promptly.

Q3: How long does it take to receive my order?

Delivery times may vary depending on the shipping method chosen and the destination of your order. Please take these factors into consideration when making your purchase.

Q4: What is your return policy?

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange. To be returned, the item must be unused and in the condition that you received it, with its original packaging.

Q5: How does the reimbursement work?

Once your return is received and inspected, we will send you an email to notify you that it has been received and to inform you if your refund is approved or denied. If approved, your refund will automatically be credited to your credit card or original method of payment within a certain amount of days.

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help!